Why was my transaction declined?

There are several reasons why a transaction might be declined. Check these items:

CardSwitch - Did you turn your CardSwitch ON before attempting a card transaction? For security, your Cashmo Card is OFF by default, until you turn it ON for an upcoming transaction. Sign in to your account to turn your CardSwitch ON or OFF, or change your CardSwitch Mode.

CardSwitch Mode - You can use CardSwitch settings to control if your card must be turned on for every transaction, or if you can spend up to $500 (per week) before having to turn your card on. In your account menu, select Card >> CardSwitch Settings.

Available Balance - Does your account have enough funds available for the transaction? Check your Available Balance by signing in to your account, or by viewing the most recent transaction notification sent to your email, which displays your Available Balance as of the time the notification was sent.

Account/Card Usage Limit - You might have reached one of these Cashmo account/card usage limits:

Standard Account

Card Transactions: $3,000 per day / $5,000 per three days

ATM Withdrawals: $325 per day

Limited Account

Card Transactions: $3,000 per day / $5,000 per three days

ATM Withdrawals: $325 per day

Account & Card Transactions (combined): 4,000 per month

ATM Withdrawal - On the ATM screen, make sure you select the option for a withdrawal from CHECKING Account.  Selecting any other option, such as a withdrawal from Savings, or a Cash Advance, may cause the transaction to fail.

Updated on: 05/09/2025